Support & Help Center

CareMatch is an online marketplace connecting care seekers with qualified care providers across Manitoba. Employers post shifts, and our matching engine ensures only qualified workers see and can claim those shifts — in under 2 seconds.

Yes. As an employer, you review worker profiles — including certifications, experience, and ratings — before confirming a match. You can also set preferred workers for recurring shifts.

We support a wide range of care roles including Personal Support Workers (PSW), Health Care Aides (HCA), Registered Nurses (RN), Licensed Practical Nurses (LPN), Companion Care Providers, Respite Workers, and more.

Currently we serve Winnipeg, Brandon, and surrounding areas. We're actively expanding to cover all of Manitoba including rural and northern communities.

Click 'Get Started' on the homepage. Choose your role (care provider or care seeker), fill in your details, and you're ready to go. The process takes less than 2 minutes.

On the login page, click 'Forgot password?' and enter your email address. You'll receive a reset link within minutes.

Yes. Employer accounts support multiple team members with role-based access. Invite colleagues from your dashboard settings.

When a shift matches your qualifications, it appears in your feed in real time. Tap 'Claim' and the system validates your certifications, checks for conflicts, and confirms the claim — all within 2 seconds. Database-level row locking prevents double-bookings.

You can cancel a shift from your schedule page. Please provide as much notice as possible so the shift can be re-posted. Repeated last-minute cancellations may affect your reliability score.

Our engine considers your role, active certifications, availability schedule, location preferences, and past performance. You only see shifts you're qualified for — no wasted time scrolling through irrelevant listings.

Yes. Secure in-app messaging lets you communicate with employers about shift details, requirements, or any questions — all within the platform.

Creating an account and browsing shifts is free. A small service fee applies when shifts are completed, covering platform operations and compliance verification.

Workers receive timely direct deposits after shift completion. Payment processing is handled securely through our payment infrastructure.

We accept major credit cards, debit cards, and bank transfers. All payment data is encrypted and processed through PCI-compliant payment processors.

Yes. Care providers complete a verification process including identity verification, certification validation, and reference checks. We encourage Criminal Record Checks and Vulnerable Sector Checks for all care workers.

Our compliance engine automatically tracks certification expiry dates and alerts workers before they expire. Workers with expired certifications are automatically blocked from claiming shifts that require them.

Use the in-app reporting feature or contact our support team at support@carematchr.ca or (204) 975-0000. We take all reports seriously and investigate promptly.

Workers can control what's visible. Your name, qualifications, and ratings are shown to employers. Contact details are only shared after a shift is confirmed.